Return & Cancellation Policy

We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be unused and in the same condition that you received it.

1. Return Window: 7 days from delivery date
2. Condition: Items must be unused, unworn, and in original packaging
3. Proof of Purchase: Receipt or order confirmation required

To start a return, please follow these steps:

• Step 1: Contact our customer service team via email or phone
• Step 2: Provide your order number and reason for return
• Step 3: Wait for return authorization and shipping instructions
• Step 4: Ship the item back using the provided label or your preferred carrier

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Processing Time: Refunds are processed within 5-7 business days
• Refund Method: Refunds will be issued to the original payment method
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error

You may cancel your order under the following conditions:

1. Before Shipping: Orders can be cancelled for a full refund before they are shipped
2. After Shipping: Once shipped, orders cannot be cancelled but may be returned
3. Custom Orders: Custom or personalized items cannot be cancelled once production begins

The following items are not eligible for return:

1. Used or worn products
2. Items without original packaging or tags
3. Products damaged by the customer
4. Size or color change requests after order confirmation
5. Discounted or clearance sale items
6. Items marked as "Non-Returnable" or "Final Sale"

If you receive a damaged or defective item, please contact us immediately:

1. Report Within: 72 hours of delivery
2. Documentation: Please provide photos of the damage
3. Resolution: We will offer a replacement or full refund including shipping costs

For any questions about our return and cancellation policy, please reach out to us:

Phone: +966539849404

WhathApp: +8801614535405

Email: nexorlystore@gmail.com